Get maximum control and productivity with our scalable solutions for Call Handling
The success of most businesses depends on retaining satisfied customers. So when customers make contact, it’s critical their experience is always a positive one. With our Hosted Call Handling solutions, each call type can be treated differently, even anticipating and appropriately delivering each caller’s enquiry to ensure they are dealt with as efficiently as possible. This is just one example of the many benefits our Hosted Call Handling Solutions can provide to your end users.
Transforming global talk into local talk with Call Conferencing
Whatever your size, wherever you are and whenever you need to talk, Audio Conferencing brings your global office home and helps you rediscover meaningful and collaborative communication. Just choose one of our safe and secure Call Conferencing services, either:
Pay As You Go:
Includes all standard Call Conferencing features with no shortcuts on quality. Try it now by calling 0843 320 4222 and using the PIN 123456.
Benefits from premium Call Conferencing features so you can manage large conferences.
The optimum call conferencing service, tailored precisely to your customers needs.
- Quick and easy set-up – just dial in and create your PIN
- Save money – call from anywhere without internet connection
- Never miss out – create ‘on the fly’ events to respond to urgent business
- Improve performance and customer satisfaction – record and retrieve events
- Personalise your conferences – create bespoke call introductions for everyone
Additional benefits from our feature-rich advanced service let you:
- Use sophisticated in-call options, such as Conference functions for Q&A sessions
- Manage your caller access levels with individual caller profiles
- Store your contacts and email invitations inside the management portal
- Use multiple access numbers to suit your mobile and international callers
There are many reasons why a business may need to record a telephone conversation, from regulatory requirements to monitoring their call handlers and identifying training issues. It’s perfectly legal to do so as long as ‘every reasonable effort is made to inform all parties to a telephone conversation that it may or will be recorded’.
- Store call recordings in our online portal for easy retrieval and playback
- ‘Record on demand’ to stop and start recording during a call
- Archive calls – we can do this or transfer them to your systems via FTP
- Search for calls by dialled number, caller’s number, date etc.
- Download or play back recordings and flag with comments or ratings
- Encrypt your recordings if additional security is required
Managing Call Recordings:
When stored on our hosted platform, you can search recordings using a range of search criteria: dialled number, caller’s number, date and time. Recordings can be stored for up to six years. The first year is free of charge.
Not only can you record all inbound calls, but you can record all your customer’s outbound calls by using IDA to route them via our hosted platform. This allows you to maintain all your call recordings in one single and secure location.
Despite the many technological advances of the last few years, the reality is that for some organisations, sending or receiving faxes is still very much a day-to-day requirement. Our inbound and outbound Fax Services bring facsimile technology up-to-date, making communication by fax as easy as communication by email.
- Use your normal email client to send and receive faxes
- Use any non-geographic number to receive faxes, including 0800, 0844, 03xx or 01/02
- Administer fax accounts online via our easy-to-use Fax Engine management portal
- Receive email delivery reports and view activity reports online
- Send faxes to up to 50 different destinations with a single email
- Security and fraud prevention
All aspects of the Fax Services platform can be managed online via our simple and secure web-based Fax Engine management portal. This allows you to set up fax services accounts for individuals or departments, with service features such as incoming email addresses, retry policies, fax header information and so on.
Receiving Fax Services:
Faxes are delivered to an email inbox as an email message with a PDF attachment. You can have as many fax numbers as you require – from one company-wide number, to one for each department or even one for each staff member. When a fax is received it can be managed in the same way as any other email, allowing you to print or forward the document, or save it for later use.
Non-Geographic Phone Numbers:
We supply a full range of UK and international non-geographic phone numbers.
With thousands of phone numbers to choose from, you can be certain to find memorable phone numbers for your customers. Any number can be redirected to an existing or future landlines or mobiles, so your callers always find you, even if you move.
Quick and Easy Set-up:
There’s no time consuming installation, nor is there any need for expensive hardware or software. All phone numbers can be set up and activated promptly.
0800 and 0808 Freephone Numbers:
Calls to these phone numbers are free when made from landlines and mobiles. They are a great way to give your customers business a national identity and attract new interest. In fact, research from IDM shows that using 0800 and 0808 phone numbers increase enquiries by as much as 185%.
These calls are charged at the same rate as standard UK 01 and 02 geographic phone numbers, unless included free in bundles from landline operators. Unlike 0800/08 phone numbers, they are often also free in mobile inclusive minute packages. So, with mobile phones being our preferred way of calling, it makes perfect sense to opt for 0333 numbers.
These are for the exclusive use of public sector organisations and charities. As such, they are widely trusted and instantly associated with various organisations. Calls are charged at the same rate as standard UK geographic 01 and 02 phone numbers, or are free when included in inclusive minute packages from landline and mobile operators.
01 and 02 City Codes:
Virtual area code phone numbers are available for most UK towns and cities. They are an invaluable marketing tool to expand your business in a particular area. They provide a local presence without any need for a landline, and have proved an invaluable marketing tool to expand your business in a particular area.
Unlike city codes, these phone numbers are a useful way to hide your location, which helps when generating business nationwide. They are often used by larger organisations and can make businesses appear larger, meaning they can enjoy a larger and more lucrative market-place presence.
0843 and 0844 Numbers:
Still ever popular, especially in customer service lines, we can provide these phone numbers at 1p and 5p when called from a landline. With earnings available from increased revenue shares, these phone numbers are a cost-saving way to finance service helplines, although mobile operators may apply a surcharge.
0871 and 0872 Numbers:
With caller charges from 6p to 10p, significant amounts can be earned from greater revenue shares.
International City Codes:
We provide area codes for a multitude of international towns and cities. Using these phone numbers can give a company a virtual international presence, without incurring the expense of a physical office or landline.
International Freephone Numbers:
We provide phone numbers for many countries. Like international city codes, Freephone numbers are a great boost for international marketing campaigns. The calls are free so callers won’t be deterred from calling.
We know it’s important for customers to get through to the right department quickly and with the minimum of fuss. After all it’s vital that their call experience is a positive one.
The Complete Solution:
Combined with our complete suite of call routing solutions, including virtual queuing, voice mail, number cloning, call recording and working hour configuration, Virtual Receptionist is probably one of the most feature-rich and functional cloud-based services available today.
- Personalised menu options which can be used at different times of the day
- Missed call alerts, comfort and whisper messages
- ‘Normal Working Hours’ service – reduced service during weekends and bank holidays
- Maximise staff resource and reduce costs through more efficient routing
Complete Control – manage you calls and deliver great customer service:
Our easy-to-use and secure management portal lets you quickly make operational changes in real time. You can also view real-time statistics and detailed summary reports to get a complete picture of a callers’ experience: IVR selections, queuing time, agent performance.
Call us today on 0141 212 6229.